Shipping,
Payment
and
Returns
FAQs
Do
you ship
internationally?
How
much is
shipping
and what
shipping
service do
you use?
How
long does
it take to
ship an
item?
Do
you offer
expedited
shipping?
Do
you accept
any other
forms of
payment
besides
PayPal?
Do
I need a
PayPal
account to
pay for my
items?
What
types of
payments
do you
accept
through
PayPal?
Do
you accept
returns?
What
should I
do if an
item
doesn't
arrive or
arrive
damaged?
How
do I
contact
you if I
have a
question
or
problem?
Do
you offer
wholesale
prices?
|
|
Do
you ship
internationally?
Yes,
we do
offer
international
shipping,
but at
this time,
all
international
orders
outside
the USA
must be
invoiced
personally.
If you are
a buyer
outside
the U.S.
simply
email with
the items
you would
like to
purchase
and we
will send
out an
invoice
via PayPal
to the
return
email
address.
If you
would like
to inquire
about the
shipping
costs
prior to
your
invoice,
please
contact us
with your
list of
items.
|
How
much is
shipping
and what
shipping
service do
you use?
Our
shipping
costs are
calculated
at a flat
rate and
include
tracking
when
available.
All items
over $16
are
shipped
priority
mail
through
the US
Postal
Service.
Items $16
and under
are
shipped
1st Class
Mail.
Items
being
shipped
outside
the US are
shipped
Global
Priority
or Express
mail and
rates are
calculated
by weight.
U.S.
Shipping
Rates
Prices are
subject to
change and
are not
guaranteed.
All prices
are in
U.S.
Dollars
(USD) We
combine
shipping
on all
items,
wherever
possible
and
generally
do NOT
charge for
packaging
or have a
surcharge
fee.
In most
cases it
costs an
additional
dollar to
ship each
extra item
ordered.
|
|
Individual
Cards |
|
$1.50
USD |
|
Boxed
Set
Greeting
Cards
&
5
Card
Sets
|
|
$4.50
USD |
|
Prints |
|
$4.50
USD |
|
Tiled
Boxes
|
|
$5.50
USD |
|
Framed
Tiles
|
|
$5.50
USD |
|
Mouse
Pads |
|
$5.50
USD |
|
Ornaments |
|
$5.50
USD |
|
How
long does
it take to
ship an
item?
At this
time, due
to the
volume our
handling
time is a
little
under two
weeks.
Because we
are a
small
operation,
we can
only ship
once every
7-10 days. |
Do
you offer
expedited
shipping?
Yes, we do
offer
expedited
shipping--if
you email
us prior
to placing
your order
when can
let you
know the
soonest
date your
item can
be
shipped,
in most
cases
there is
no charge
for this
service,
since we
understand
you may be
buying a
gift for
someone
and need
it sent
out as
quickly as
possible. |
Do
you accept
any other
forms of
payment
besides
PayPal?
Yes, we
do! We can
accept
checks and
money
orders as
long as
you
contact us
via email
with your
order!
|
Do
I need a
PayPal
account to
pay for my
items?
Yes, you
do need a
PayPal
account.
However it
is FREE to
sign up
and use
PayPal for
your
purchases
and you
can pay by
check or
credit
card at
their
site. They
also have
buyer
protection
when you
make
payments
through
their
service,
so you are
assured of
good
customer
service
and secure
financial
privacy. |
What
types of
payments
do you
accept
through
PayPal?
We accept
all
currencies
and all
credit
cards, as
well as
e-checks
through
Paypal. |
Do
you accept
returns?
Yes we do
accept
returns!
We stand
behind
what we
sell and
offer a 10
day
no-hassle
return
policy,
all we ask
is that
you EMAIL
us prior
to
returning
the item(s)
since we
do have to
follow a
return
protocol.
Most items
are sent
with
insurance
to cover
damage or
loss, so
we will be
happy to
take
returns on
any
damaged
products
and
replace
them or
refund
your
money.
In most
cases we
will
credit you
the entire
amount
including
shipping. |
What
should I
do if an
item
doesn't
arrive or
arrive
damaged?
If you
receive an
item that
is
damaged,
not to
your
liking or
incorrect,
we ask
that you
EMAIL US
as soon as
possible.
We will
then send
you a
return
receipt
number via
email and
ask that
you DO NOT
send any
items
until
after you
have
received
it, since
we cannot
process
your
refund
without
it!
If you
have
received
any items
that were
damaged in
transit,
we will be
more than
happy to
do an
exchange
or a
credit for
you.
Please
always
feel free
to contact
us with
any
problems,
in most
cases we
can reply
within 24
hours and
there is
always
someone
willing to
help you
or answer
your
questions.
We have a
firm
policy of
standing
behind
what we
sell and
want your
visit with
us to be
an
enjoyable
experience! |
How
do I
contact
you if I
have a
question
or
problem?
please
send any
inquiries
to info@fairydustart.com |
Do
you offer
wholesale
prices?
Yes on
certain
reproductions,
such as
boxes,
framed
tiles,
ornaments,
cards and
prints, we
do offer
wholesale
discounts.
However,
we have
minimum
quantity
restrictions,
the
minimum
order is
$100 and
you must
have a
resale
number and
be a
legitimate
business
to receive
the
discount.
Most of
our items
that can
be sold
wholesale
are only
offered in
bulk, not
in
individual
pieces.
For
example,
items such
as cards
and prints
can only
be sold in
lots of
ten and
cannot be
mix or
match. |
